OCBC Bank (Malaysia) Berhad and OCBC Al-Amin Bank Berhad announced they are reaching out to their SME and retail banking customers affected by the recent floods in Penang through, among others, moratoriums and waivers.
Among the programmes in place on a case-by-case basis are a six-month moratorium on monthly instalment payments for loans/financing and waiver of charges for SME customers and free replacement of affected banking items such cards and cheque books that might have been damaged in the flood.
Announcing the initiative, OCBC Bank CEO Dato’ Ong Eng Bin said the Bank was already in touch with several affected customers but would like to ensure those who continue to “suffer in silence” know that help is at hand.
“Several of our customers were affected by the floods and are aware of the help at hand; however, we would like those who are unaware of the Bank’s initiative to come forward to seek assistance from us as well. This is the least that we could do for those who are currently undergoing hardship,” he said.
Those in need of aid may call the OCBC Contact Centre at 03-8317 5000 (Personal banking), 1300 88 7000 (Business banking) or 03-8314 9310 (Islamic banking).