CIMB Bank Berhad has won \u2018Best Retail Bank in Malaysia\u2019 for the second year in a row and also won the award for \u2018Best Productivity, Efficiency and Automation Initiative, Application or Programme for 2018\u2019 at The Asian Banker\u2019s International Excellence in Retail Financial Services 2018 Awards recently.\u00a0<\/p>\n
The Asian Banker\u2019s awards is one of the industry\u2019s most prestigious due to its rigorous criteria for innovativeness in retail financing in Asia Pacific, Central Asia, the Middle East and Africa.<\/p>\n
CIMB Group Consumer Banking chief executive officer Samir Gupta, said the group is humbled by their customers\u2019 continued trust and will use these awards as an opportunity to improve their value proposition to their customers.\u00a0<\/p>\n
\u201cAs a leading ASEAN universal bank, CIMB is continuously innovating to provide the best products and services to its customers.\u00a0<\/p>\n
\u201cWe are deeply honoured to be recognised by these awards, which reflect our deeper focus on digital in our T18 strategy.\u00a0<\/p>\n
\u201cOur current digital offerings \u2013 like Enhanced Virtual Assistant (EVA) digital banking app-bot \u2013 are only the beginning, as we build capacity to become a digital challenger bank by leveraging artificial intelligence, big data, data science and analytics to continuously deliver delightful experience for our 13 million customers across ASEAN,\u201d said Gupta.<\/p>\n
CIMB received the Best Retail Bank in Malaysia award for, among others, its award-winning virtual assistant mobile app EVA, which was crowned \u2018Internet Banking Product of the Year\u2019 for Asia during the Asian Banker Awards 2017, and which also won Gold for \u2018Best Digital Experience\u2019 at the Customer Experience Asia Excellence Awards 2017.\u00a0<\/p>\n
EVA has since been enhanced with natural language conversational capabilities as well as a \u2019spend analyser\u2019 function to help customers make smarter financial decisions.<\/p>\n
CIMB is also the first bank in Malaysia to have received regulatory sandbox approval from Bank Negara Malaysia for electronic Know-Your-Customer (e-KYC), a paperless and electronic method of verifying the identity of customers, set to be a viable alternative to existing face-to-face verification requirement in today\u2019s fast-paced, mobile, data-defined world.<\/p>\n
\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"
CIMB Bank Berhad has won \u2018Best Retail Bank in Malaysia\u2019 for the second year in a row and also won the award for \u2018Best Productivity, Efficiency and Automation Initiative, Application or Programme for 2018\u2019 at The Asian Banker\u2019s International Excellence in Retail Financial Services 2018 Awards recently.\u00a0 The Asian Banker\u2019s awards is one of the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34],"tags":[],"class_list":["post-1597","post","type-post","status-publish","format-standard","hentry","category-general"],"_links":{"self":[{"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/posts\/1597","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/comments?post=1597"}],"version-history":[{"count":1,"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/posts\/1597\/revisions"}],"predecessor-version":[{"id":4838,"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/posts\/1597\/revisions\/4838"}],"wp:attachment":[{"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/media?parent=1597"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/categories?post=1597"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/tags?post=1597"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}