Standard Chartered Saadiq Bhd is on the right track to being a digital bank with a human touch, with nearly half of all its\u2019 clients embracing digital services for their banking needs.<\/p>\n
Of Saadiq\u2019s total client base, 45% use digital banking; and of these, 90% of their transactions are done digitally, via online or mobile banking, self-service ATMs and branch straight-through-processing, or branch automation.<\/p>\n
Ali Allawala, chief executive officer, Standard Chartered Saadiq Berhad, said the 45% adoption rate by Saadiq clients is very encouraging.<\/p>\n
\u201cThis is because the latest world Islamic banking competitiveness report by Ernst & Young showed that Islamic banking users have typically lagged behind conventional banking users when it comes to adopting digitalisation,\u201d he said.<\/p>\n
According to the report, 38% of conventional banking users surveyed used digital banking, in contrast to only 26% of Islamic banking users.<\/p>\n
This is indicative of the way Standard Chartered Saadiq has embraced technology to make banking simpler, faster and better for Saadiq\u2019s clients, ali said, adding that the bank\u2019s commitment towards being an agile, digital bank has also won Saadiq the honour of being named \u2018global finance\u2019s best Islamic digital bank – Malaysia\u2019 2018 recently.<\/p>\n
\u201cSaadiq clients can perform a wide range of services and transactions without ever needing to walk into a physical branch. From balance enquiries and balance transfers, to changing their address or contact information \u2013 everything can be performed online via a digital channel,\u201d said Ali.<\/p>\n
Standard Chartered is also the first bank in Malaysia to offer a complete range of banking transactions via its mobile app, once the client has authenticated their credentials via touch id.<\/p>\n
\u201cWe are also the first bank to enable live bank video banking for online banking. To become a next generation digital bank, we must start with meeting the needs of the next generation of clients,\u201d Ali added.<\/p>\n
\u201cI am proud of what we\u2019ve achieved so far, but we will not rest on our laurels. Accolades are an honour, but we will never stop striving towards fulfilling our clients\u2019 needs and being here for good.\u201d<\/p>\n
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Standard Chartered Saadiq Bhd is on the right track to being a digital bank with a human touch, with nearly half of all its\u2019 clients embracing digital services for their banking needs. Of Saadiq\u2019s total client base, 45% use digital banking; and of these, 90% of their transactions are done digitally, via online or mobile […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34],"tags":[],"class_list":["post-2112","post","type-post","status-publish","format-standard","hentry","category-general"],"_links":{"self":[{"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/posts\/2112","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/comments?post=2112"}],"version-history":[{"count":1,"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/posts\/2112\/revisions"}],"predecessor-version":[{"id":4446,"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/posts\/2112\/revisions\/4446"}],"wp:attachment":[{"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/media?parent=2112"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/categories?post=2112"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/tags?post=2112"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}