{"id":2465,"date":"2026-01-20T17:46:00","date_gmt":"2026-01-20T17:46:00","guid":{"rendered":"https:\/\/malaysian-business.com\/wptest\/2026\/01\/20\/sme-sector-looking-to-consolidate-positions-and-increase-efficiency-in-2019-says-ctos-survey\/"},"modified":"2026-01-23T18:00:34","modified_gmt":"2026-01-23T18:00:34","slug":"sme-sector-looking-to-consolidate-positions-and-increase-efficiency-in-2019-says-ctos-survey","status":"publish","type":"post","link":"https:\/\/malaysian-business.com\/portal\/2026\/01\/20\/sme-sector-looking-to-consolidate-positions-and-increase-efficiency-in-2019-says-ctos-survey\/","title":{"rendered":"\u201cSME sector looking to consolidate positions and increase efficiency in 2019\u201d says CTOS Survey"},"content":{"rendered":"

Maintaining sales and profit margins are the primary concerns for the SME sector, ahead of gaining new customers, said a survey by CTOS Data Systems. <\/span><\/p>\n

This sentiment is carried across the board, throughout the distributing, manufacturing, construction and finances industries.<\/span><\/p>\n

\u201cWith 37.1 per cent of Malaysia\u2019s GDP coming from SMEs, the issues that affect them will undoubtably affect Malaysia as a whole.<\/span><\/p>\n

\u201cWe are seeing that issues such as pricing and competition are factored much lower down the list, this may mean that the SME sector is looking at consolidating positions in 2019, rather than looking towards expansion,\u201d said CTOS Data Systems group chief executive officer, Dennis Martin. <\/span><\/p>\n

Using a sample of SME respondents from a diverse geographical range, a focus on sales and profit margins, rather than a focus on new customers and competition, shows that SMEs are shoring up their existing customer base and finding ways to be more productive and therefore profitable in an uncertain environment.<\/span><\/p>\n

Notably, cash flow issues are the second largest concern, with 37 per cent of respondents highlighting it as a major problem, giving further credence to the theory that SMEs are feeling the financial pinch as larger organisations may be struggling to meet commitments to SME\u2019s.<\/span><\/p>\n

At the other end of the spectrum, are \u2018Government Policies\u2019, of which only one fifth of SMEs are concerned about.<\/span><\/p>\n

\u201cThe lack of concern over government policies in comparison to financial drivers such as profit margins and cash flow issues can be taken as a generally positive note,\u201d countered Martin.<\/span><\/p>\n

The recent 2019 budget allocated a total of RM17.94 billion for SME development in 2019 under the Third Focus: To Foster an Entrepreneurial Economy. Among the key initiatives include financing, Industry 4.0, export, tourism, agriculture, entrepreneurship, human capital development and incentives.<\/span><\/p>\n

\u201cWith support on a national level, SMEs are finding that they are able to concentrate on doing business regardless of the effects of potential governmental or regulatory issues, which correlates with our survey findings,<\/span><\/p>\n

\u201cThis survey and the ensuing increased understanding of the wants and needs of our SME clients will allow us to better serve them going into 2019, with our suite of services tailoring towards efficiency in all aspects of business, be it improving cashflow, through improved collections or increasing profit margins through reducing bad debts,\u201d Martin further explained.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Maintaining sales and profit margins are the primary concerns for the SME sector, ahead of gaining new customers, said a survey by CTOS Data Systems. This sentiment is carried across the board, throughout the distributing, manufacturing, construction and finances industries. \u201cWith 37.1 per cent of Malaysia\u2019s GDP coming from SMEs, the issues that affect them […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34],"tags":[],"class_list":["post-2465","post","type-post","status-publish","format-standard","hentry","category-general"],"_links":{"self":[{"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/posts\/2465","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/comments?post=2465"}],"version-history":[{"count":1,"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/posts\/2465\/revisions"}],"predecessor-version":[{"id":4154,"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/posts\/2465\/revisions\/4154"}],"wp:attachment":[{"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/media?parent=2465"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/categories?post=2465"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/tags?post=2465"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}