{"id":2851,"date":"2026-01-20T17:46:59","date_gmt":"2026-01-20T17:46:59","guid":{"rendered":"https:\/\/malaysian-business.com\/wptest\/2026\/01\/20\/kpmg-e-commerce-platforms-expected-to-cause-the-most-disruption-over-next-three-years\/"},"modified":"2026-01-23T17:49:32","modified_gmt":"2026-01-23T17:49:32","slug":"kpmg-e-commerce-platforms-expected-to-cause-the-most-disruption-over-next-three-years","status":"publish","type":"post","link":"https:\/\/malaysian-business.com\/portal\/2026\/01\/20\/kpmg-e-commerce-platforms-expected-to-cause-the-most-disruption-over-next-three-years\/","title":{"rendered":"KPMG: e-Commerce platforms expected to cause the most disruption over next three years"},"content":{"rendered":"

PETALING JAYA, 15 January 2020 \u2013 <\/strong>Business models continue to evolve as companies become more determined to implement emerging technologies such as Artificial Intelligence (AI) and 5G in a bid to outpace their competition. This has far reaching implications not just in the way companies innovate within their own industries, but also in the way they disrupt and blur the lines between converging sectors.<\/p>\n

\u00a0Against this backdrop, KPMG\u2019s Technology Industry Innovation Survey 2019<\/a> reveals that technology leaders around the world identified e-Commerce platforms as the most disruptive business model over the next three years. This is followed by social networking platforms (22%), digital payment platforms (17%), entertainment platforms (14%), ride sharing platforms (9%), autonomous transportation platforms (7%) and lodging platforms (4%).<\/p>\n

\u00a0KPMG\u2019s survey also reveal technology leaders anticipate five industries to experience the greatest transformation as a direct result of emerging technologies, namely telecommunications; industrial manufacturing; healthcare\/life<\/strong> sciences; aerospace and defense<\/strong>; and financial services.<\/strong><\/p>\n

\u00a0\u201cAs the world becomes more connected and digitalized, we have seen a dramatic shift in the way we do business,\u201d commented Datuk Johan Idris, Managing Partner of KPMG in Malaysia.<\/strong><\/p>\n

\u00a0\u201cWe used to only associate the term \u2018tech company\u2019 with the likes of companies that deal with information technology or hardware. But with the growing popularity of e-commerce platforms, digital payments and even ride sharing platforms, this is no longer the case. Companies need to realize that technological and digital disruption is not a trend or passing phase. It is here to stay, and they should be seizing the opportunity to actively disrupt their respective sectors, and not just wait to be disrupted.\u201d<\/p>\n

\u00a0According to Alvin Gan, Head of IT-enabled Transformation practice at KPMG in Malaysia<\/strong>, companies need to anticipate what the next phase of technological evolution will be so they can be in an optimum position to leverage from new technologies to achieve their business objectives.<\/p>\n

\u00a0He added: \u201cIt is about more than just having a digital strategy; companies should also increase the rate at which they are innovating. They should focus on implementing a business model that not only harnesses new technologies, but also creates new value propositions and competitive advantages. Companies should be carefully evaluating how new technologies can prove beneficial to their operations, rather than out of fear of being left behind.\u201d<\/p>\n

The survey also asked business leaders on the company they worry most about disrupting their business. Amazon <\/strong>(16%)<\/em>, Apple <\/strong>(16%) <\/em>and Alibaba<\/strong> (15%)<\/em> were ranked top three.<\/p>\n

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Both millennials and tech industry leaders have different ideas of who they see as leading innovation visionaries. Google CEO Sundar Pichai topped the list for technology leaders, whereas millennials within the technology industry idolized Tesla and SpaceX CEO Elon Musk.<\/p>\n

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Disruption can create significant opportunities for the companies who are willing to take advantage of it. KPMG recommends these steps for business leaders if they seek to reap the benefits of disruption:<\/p>\n