{"id":3199,"date":"2026-01-20T17:47:44","date_gmt":"2026-01-20T17:47:44","guid":{"rendered":"https:\/\/malaysian-business.com\/wptest\/2026\/01\/20\/alliance-bank-is-best-digital-bank-in-malaysia\/"},"modified":"2026-01-23T17:44:39","modified_gmt":"2026-01-23T17:44:39","slug":"alliance-bank-is-best-digital-bank-in-malaysia","status":"publish","type":"post","link":"https:\/\/malaysian-business.com\/portal\/2026\/01\/20\/alliance-bank-is-best-digital-bank-in-malaysia\/","title":{"rendered":"Alliance Bank is Best Digital Bank in Malaysia"},"content":{"rendered":"

Kuala Lumpur, 13 August 2020<\/i><\/b> \u2013 Alliance Bank Malaysia Berhad (\u201cAlliance Bank\u201d or the \u201cBank\u201d) was named the \u2018Best Digital Bank in Malaysia\u2019 at the IDC Financial Insights Innovation Awards 2020 for its digitisation efforts.\u00a0<\/span><\/p>\n

On the same day, at the Asian Banking & Finance Retail Banking Awards 2020, the Bank also took home the Silver award for \u201cBranch Innovation of the Year\u201d in Asia. These awards were presented in recognition of the Bank\u2019s innovative Branch-in-a-Tablet solution, which delivers quick and simple digital (paperless) customer experience.<\/span><\/p>\n

Using the Branch-in-a-Tablet solution, individuals can open their savings account, and activate their debit card and online banking account using a tablet in as little as 15 minutes. For businesses, the Bank has improved business account opening to \u201c1 day, 1 visit\u201d.\u00a0<\/span><\/p>\n

The solution also enables the Bank\u2019s officers to attend to customers at any location of their choice outside the branch. Today, up to 90% of the Bank\u2019s current and savings accounts for individuals are opened via the Branch-in-a-Tablet solution.<\/span><\/p>\n

\u201cWe designed the Branch-in-a-Tablet solution with the customer in mind. Our project team worked closely with our employees at the branch, studied the processes, and empathised with users and customers\u2019 real-life experiences to understand the gaps and customer needs to bring this solution to life,\u201d said Mr. Joel Kornreich, Group Chief Executive Officer, Alliance Bank.<\/span><\/p>\n

Ms. Darshiniy Selvaratnam, Financial Insights Innovations Award Program Head at IDC Financial Insights Asia\/Pacific said, \u201cAlliance Bank\u2019s approach to \u2018phydigital\u2019 banking has well demonstrated the optimal convergence of traditional branch-based banking and straight-through digital workflows for account onboarding processes. The combination of human and digital elements in the staff-assisted solution is exemplary of an inclusive and customer-first model by Alliance Bank. The Branch-in-a-Tablet has shown the best use case of technology in meeting heightened customer demand for instantaneous delivery in financial services without scaling back on branch networks.\u201d<\/span><\/p>\n

In March 2020, the Bank was recognised by IDC Financial Insights as one of the \u201c20 Best Bank 2020 in Asia\/Pacific<\/span>\u201d, for its use of technology to positively impact the business in three key areas: customer engagement, operational efficiency, and the creation of new business models.\u00a0 Alliance Bank was one of only two Malaysian banks named in the list this year.<\/span><\/p>\n

This year, the Bank is accelerating the implementation of its fully digital solutions to deliver better customer experience.\u00a0<\/span><\/p>\n

The Bank is poised to be the first bank in Malaysia to roll out the electronic Know-Your-Customer (eKYC) solution which will enable individuals to open and activate a savings account, or obtain a loan, conveniently and securely anywhere, anytime, on their own without the need to visit a bank branch or be visited by a bank officer.<\/span><\/p>\n

\u201cWe want to ensure that we give our customers various options to interact with us, and digitisation allows customers to perform banking in a simple and convenient manner. We have designed the digital interface to include instant remote assistance for customers requiring help. The assistance is provided by web chat or over the phone,\u201d said Mr. Kornreich.<\/span><\/p>\n

In June 2020, the Bank launched the BizSmart<\/span>\u00ae<\/span> Mobile App to enable business owners to conveniently approve transactions on-the-go. The new mobile app provides the convenience of account management, payments, and collections.<\/span><\/p>\n

Additionally, the Bank is the first bank in Malaysia to launch an electronic Trade Financing solution. The Alliance BizSmart<\/span>\u00ae<\/span> eTrade enables business owners to submit Bankers\u2019 Acceptance or Trust Receipts electronically via the BizSmart<\/span>\u00ae<\/span> Mobile app.<\/span><\/p>\n

\u201cEverything that we do, from building or innovating a product, to rolling out a solution, begins with being empathetic to our customer\u2019s needs, and having the innate desire to act on it. We call this the Alliance Way,\u201d said Mr Kornreich.<\/span><\/p>\n

For further information on Alliance Bank solutions, please visit <\/span>www.alliancebank.com.my<\/span><\/a>.<\/span><\/p>\n

\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

Kuala Lumpur, 13 August 2020 \u2013 Alliance Bank Malaysia Berhad (\u201cAlliance Bank\u201d or the \u201cBank\u201d) was named the \u2018Best Digital Bank in Malaysia\u2019 at the IDC Financial Insights Innovation Awards 2020 for its digitisation efforts.\u00a0 On the same day, at the Asian Banking & Finance Retail Banking Awards 2020, the Bank also took home the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34],"tags":[],"class_list":["post-3199","post","type-post","status-publish","format-standard","hentry","category-general"],"_links":{"self":[{"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/posts\/3199","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/comments?post=3199"}],"version-history":[{"count":1,"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/posts\/3199\/revisions"}],"predecessor-version":[{"id":3486,"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/posts\/3199\/revisions\/3486"}],"wp:attachment":[{"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/media?parent=3199"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/categories?post=3199"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/tags?post=3199"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}