{"id":7413,"date":"2026-04-28T14:30:29","date_gmt":"2026-04-28T14:30:29","guid":{"rendered":"https:\/\/malaysian-business.com\/portal\/?p=7413"},"modified":"2026-04-29T14:42:20","modified_gmt":"2026-04-29T14:42:20","slug":"razorpay-curlec-wins-best-paytech-for-digital-customer-experience-at-the-digital-cx-awards-2026","status":"publish","type":"post","link":"https:\/\/malaysian-business.com\/portal\/2026\/04\/28\/razorpay-curlec-wins-best-paytech-for-digital-customer-experience-at-the-digital-cx-awards-2026\/","title":{"rendered":"Razorpay Curlec Wins \u2018Best PayTech for Digital Customer Experience\u2019 At The Digital CX Awards 2026"},"content":{"rendered":"\n<ul class=\"wp-block-list\">\n<li>Recognised for its <em>commitment to advancing digital customer experience through integrated, scalable, and AI-powered payment solutions for businesses<\/em><\/li>\n<\/ul>\n\n\n\n<p>Razorpay Curlec,<strong> <\/strong>Malaysia\u2019s leading payment gateway, was awarded the \u2018Best PayTech for Digital Customer Experience (CX) \u2013 Payments\u2019 at The Digital Banker\u2019s Digital CX Awards 2026.<\/p>\n\n\n\n<p>The Digital Banker is a globally trusted business intelligence and research firm for the financial services industry. It recognises institutions that are transforming digital customer experience (CX) through innovation. The Digital CX Awards serve as a global benchmark for excellence in delivering seamless, consistent, and superior customer journeys across financial services.<\/p>\n\n\n\n<p>This recognition surpasses over 1,600 submissions from more than 200 financial institutions globally, underscoring the competitiveness of the programme. Winners were evaluated across key pillars, including innovation, engagement, personalisation, and user experience, ranging from API integration and automation to customer satisfaction, real-time engagement, and intuitive design.&nbsp;<\/p>\n\n\n\n<p>Receiving the award in Singapore, Kevin Lee, Country Head and CEO of Razorpay Curlec,<strong> <\/strong>said, <em>\u201cWinning this award is a proud milestone for Razorpay Curlec. I am grateful to the organizers of the Digital CX Awards 2026 for recognizing our work, and to my team who work tirelessly to ensure every business, from a growing SME to a global enterprise has access to world-class financial infrastructure.\u00a0<\/em><\/p>\n\n\n\n<p><em>As we look ahead, we remain committed to leading the charge toward a borderless, AI-powered financial ecosystem. The best is truly yet to come!\u201d&nbsp;<\/em><\/p>\n\n\n\n<p>Razorpay Curlec Country Head &amp; CEO, Kevin Lee receiving the Best PayTech for Digital Customer Experience\u2019 At the Digital CX Awards 2026<\/p>\n\n\n\n<p>To address evolving customer needs, Razorpay Curlec offers a unified checkout featuring Tokenised Cards, Apple Pay, Zero Interest Installment Plans across Visa and Mastercard, BNPL, and app-to-app wallet redirection, all within a simple and intuitive UI that drives industry-leading conversion rates.&nbsp;<\/p>\n\n\n\n<p>These capabilities are underpinned by infrastructure ready to ensure reliability even during peak periods, with every transaction monitored by Razorpay&#8217;s proprietary Shield risk engine, analysing billions of real-time data points. Razorpay Curlec has also been piloting agentic payments in Malaysia to help merchants stay ahead of the shift in consumer shopping patterns.<\/p>\n\n\n\n<p>As e-commerce growth is expected to drive the region\u2019s digital economy to US$234 billion by 2025, demand for scalable, integrated financial solutions is increasing.\u00a0<\/p>\n\n\n\n<p>Today, Razorpay Curlec supports over one million businesses globally and more than 5,000 SMEs and enterprises in Malaysia. The company achieved over 90% transaction success rates, improved merchant revenue by 8% to 10% through AI-driven optimisation, and processed more than 11.5 million transactions with 65% year-on-year growth.&nbsp;<\/p>\n\n\n\n<p>Razorpay Curlec provides businesses with a full-stack financial operating system that enables seamless payment acceptance, automated financial workflows, and end-to-end management of the money lifecycle.&nbsp;<\/p>\n\n\n\n<p>As Malaysia\u2019s digital economy continues to evolve, Razorpay Curlec remains focused on making every transaction effortless, supporting both local and cross-border payments.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Razorpay Curlec, Malaysia\u2019s leading payment gateway, was awarded the \u2018Best PayTech for Digital Customer Experience (CX) \u2013 Payments\u2019 at The Digital Banker\u2019s Digital CX Awards 2026. The Digital Banker is a globally trusted business intelligence and research firm for the financial services industry. It recognises institutions that are transforming digital customer experience (CX) through innovation. [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":7414,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34,39],"tags":[],"class_list":["post-7413","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general","category-news"],"_links":{"self":[{"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/posts\/7413","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/comments?post=7413"}],"version-history":[{"count":1,"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/posts\/7413\/revisions"}],"predecessor-version":[{"id":7415,"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/posts\/7413\/revisions\/7415"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/media\/7414"}],"wp:attachment":[{"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/media?parent=7413"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/categories?post=7413"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/malaysian-business.com\/portal\/wp-json\/wp\/v2\/tags?post=7413"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}