Malaysia, February 25, 2021 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that Poplar Co. Ltd, a national convenience store chain based in Hiroshima City, Japan, has switched to Rimini Street Support for its SAP BusinessObjects and Sybase IQ Database software. The company is undergoing a new initiative to restructure its business which will help maintain business continuity due to disruption caused by the pandemic, cut costs and develop new commerce to help the company thrive in the fiercely competitive convenience store market. By switching to Rimini Street, Poplar is now supported on their current releases for a minimum of 15 years from the time that they switched to Rimini Street Support and can avoid unnecessary upgrades just to stay fully supported. The company plans to use its newly liberated IT resources – time, money and personnel – to digitize and enhance analytics aimed at increasing its business productivity and revenue.
Extend the Life and ROI of Existing Software to Help Fund Business Initiatives
Poplar Co., Ltd. operates convenience stores in more than 450 locations throughout the Chugoku and North Kyushu regions of Japan, selling pre-packed food, beverages, magazines and basic household necessities. The company deployed SAP Sybase IQ and BusinessObjects in2013 to manage its point-of-sales analysis for each store chain, measure revenue per product and aid with product development by tracking past sales data. The company uses its SAP software to deliver 500 reports daily to keep business stakeholders informed. The company’s robust SAP software, which has been heavily customized, meets their business needs, however under SAP support, upgrades and patches were required to continue to receive full support and maintenance. As a result, Poplar Co. began to seek alternatives after identifying the high maintenance and support costs it was paying SAP compared with the low quality of support they were experiencing. The company also had no desire to continue on the vendor’s upgrade path.
“With Rimini Street, we can maximize the value and ROI of our current SAP software system and receive far greater support than we received from the vendor,” said Ayumu Yamaoka, vice president, IT Department at Poplar Co. Ltd. “We plan to leverage our newly liberated IT resources to accelerate the digitalization of paper reports, so our business leaders have easier access to analytics and insights on store performance.”
Comprehensive and Ultra-Responsive Support
Poplar Co., along with all Rimini Street clients, is assigned a Primary Support Engineer (PSE), backed by a team of functional and technical experts, who have an average of more than 15 years’ experience in the client’s software system. All clients also benefit from the Company’s industry-leading service level agreement of 10-minute response times for critical Priority 1 cases and 15-minute response times for serious Priority 2 issues.
“Support from Rimini Street is critical for us as we have a very small staff in our IT Department to work on various projects. Our SAP software is used in mission-critical business functions like financial reporting and inventory management – any issues or failure would bring our business to a halt,” continued Yamaoka.
“Convenience stores in Japan have continued to grow despite the decline of department stores and the sluggish growth of supermarkets. By using Rimini Street Support, Poplar can reduce its software support costs and free up its internal IT staff to focus on business initiatives that will drive competitive advantage in the highly competitive convenience store industry,” said Yorio Wakisaka, regional general manager, Rimini Street Japan. “Currently, Rimini Street supports 250 organizations with operations in Japan to help to maximize the value and lifespan of its current enterprise software systems – ultimately enabling these businesses to use the newly liberated funds and IT resources saved from switching to embrace future technologies that drive growth.
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 3,700 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit http://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.
Forward-Looking Statements
Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our expectations of future events, future opportunities, global expansion and other growth initiatives and our investments in such initiatives. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, the duration of and operational and financial impacts on our business of the COVID-19 pandemic and related economic impact, as well as the actions taken by governmental authorities, clients or others in response to the COVID-19 pandemic; catastrophic events that disrupt our business or that of our current and prospective clients, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation or in the government inquiry or any new litigation; our need and ability to raise additional equity or debt financing on favorable terms and our ability to generate cash flows from operations to help fund increased investment in our growth initiatives; the sufficiency of our cash and cash equivalents to meet our liquidity requirements; the terms and impact of our outstanding 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the customer adoption of our recently introduced products and services, including our Application Management Services (AMS), Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products, in addition to other products and services we expect to introduce in the near future; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on November 5, 2020, and as updated from time to time by Rimini Street’s future Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.
