The Bot-Side of the Story: Confessions of Malaysia’s “Glorified FAQ” Bars
If you’ve ever found yourself screaming “Human!” into a chat window at 2:00 AM while trying to dispute a bill, you aren’t alone and, no, you aren’t crazy. It turns…
The Email Performance Gap: Why 18% of Your Revenue Never Reaches the Inbox
While email remains the undisputed “workhorse” of digital marketing, a significant portion of its value is being lost to technical friction. According to the newly released Sinch Mailgun Email Impact…
Advancing Digital and Service Ecosystems
Organisations are increasingly focusing on the “foundational layer” of service delivery—integrating AI, structured governance, and community support to meet the rising expectations of a digital-first economy. Sabah CX Day 2026…