Kuala Lumpur, March 16 – iBanding Services Sdn Bhd an independent, knowledge-based company that provides transparent insights about the local insurance industry, awarded Syarikat Takaful Malaysia and Allianz Malaysia for the Best Motor Takaful Company and Best Motor Insurance Company in 2016 respectively.
The awards are based on the results of a study conducted by iBanding, which ranked insurance companies in Malaysia on actual feedback from Malaysian motor vehicle drivers. The Study is based on the Net Promoter Score (NPS) methodology, which closely examines customer satisfaction.
iBanding’s Study also uses statistical methods and fraud detection parameters to ensure unbiased results. From 4,000 unsolicited responses received nationwide in 2016, 2,600 responses were accepted, with Syarikat Takaful Malaysia scoring the highest for Islamic Insurance or more often called Takaful, and Allianz Malaysia for Conventional Insurance.
The study revealed that Syarikat Takaful Malaysia customers are the most satisfied with their insurance services and recommend the motor insurance company to their family and friends more often than other companies. Takaful insurance holders quoted price, quality of service and policy benefits as the top three reasons why an insurance company is preferred.
Group Managing Director of Syarikat Takaful Malaysia, Datuk Seri Mohamed Hassan Kamil said that Syarikat Takaful Malaysia has been providing general, life, and health insurance for over 30 years, and that the iBanding award served to reinforce their commitment towards its customers.
“We are pleased to be recognized as the Best Motor Takaful Company in Malaysia for 2016. This clearly projects a strong indication of our commitment to be the preferred choice for insurance. Our unique proposition of rewarding a 15% cash-back to our General Takaful customers for no claims during their coverage period, including Motor Takaful truly distinguishes us from any competitors in the industry. This award is a testament to the great benefits and undeniable value consistently being delivered to our Motor Takaful customers and further reflects the consumers’ approval of our brand and Motor Takaful products as we continue to strive in making life great for them.”
It is not surprising that the top three considerations cited by Takaful insurance holders were the same ones cited by Conventional insurance policy holders. For these consumers, Allianz Malaysia was able to provide top-notch service, resulting in them winning the Best Motor Insurance Company in 2016.