DHL Express, the world’s leading international express services provider, was awarded the ‘Best Employer’ by Aon Hewitt at the Aon Best Employers Award Ceremony & Learning Conference held on 24 August at The Gardens Hotel. DHL Express Malaysia has been identified as the top in talent management among companies surveyed by Aon Hewitt.
According to Aon Hewitt, Malaysian companies have an average attrition rate of 12% this year, which is a two percentage point improvement from 2012. DHL Express has been able to maintain a low annual turnover rate of 5%, in spite of challenging economic circumstances in Malaysia, including soft commodity prices, continued weakness of the Malaysian ringgit, and a slowdown in salary increases.
This is owing to the DHL Express guiding principle of “delivering results without compromising respect”, which is applied to employment policies company wide. With this, the company ensures every employee’s feedback – whether it is on key business strategies, company culture or physical work environment – is collected through the yearly Employee Opinion Survey (EOS), which is essential in helping the organisation identify strengths as well as areas to be improved on.
Christopher Ong, Managing Director, DHL Express Malaysia and Brunei, said, “It brings me great pride and joy to accept this award for the third year running. I believe it is a true reflection of how much DHL Express values our employees. We have over 1,000 employees in Malaysia and they are the foundation on which DHL Express builds its success.”
“We ensure that each and every employee receives the training, guidance and encouragement they need to have a ‘Best Day Every Day’ so that in turn, our customers receive excellent service consistently.”
“At DHL Express, we are guided by our ‘FOCUS’ strategy and ’Motivated People’ is the first pillar, followed by ’Great Service Quality‘, ’Loyal Customers’ and finally, a ’Profitable Network‘. These four pillars emphasize the importance we place on motivating and engaging our employees, who are the superstars of the international express industry. We want the employees to see that working at DHL is more than just a job; and that they are an important and critical part of a global family that will help them fulfill their personal and professional aspirations,” Ong added.