KUALA LUMPUR, 8 SEP 2020 – The Association of Private Hospitals of Malaysia (APHM), an association representing private hospitals and medical centres in Malaysia since 1972, announced its collaboration with JA Assure, a multinational niche market InsurTech firm, to offer Doctor Shield, an online professional indemnity insurance platform to all medical professionals in 147 APHM member hospitals beginning 1 September 2020.

The launch of Doctor Shield in early 2019 marked a significant milestone in Malaysia’s healthcare industry as this complete online enrollment process was Malaysia’s first – including features like instant online rate quotations, complete online policy issuance in less than ten minutes, and instant online policy renewal. Japhire Gopi, Founder & CEO of JA Assure Group said, “Having Chubb as the underwriter gives us complete peace of mind. The endorsement of APHM is a strong signal that we are on the right track in serving the medical community and the public.”

8th September 2020, Kuala Lumpur, Malaysia: RB (Health) Malaysia Sdn Bhd’s (RB Malaysia) Dettol Malaysia (Dettol) public health campaign titled #HygieneStartsWithYou was launched in February this year in response to the global COVID-19 pandemic and rising hygiene concerns. The campaign saw the brand collaborating with local health care organisations and professionals, namely the Ministry of Health (MOH), Ministry of Education (MOE), the Federation of Private Medical Practitioner’s Association Malaysia (FPMPAM), the Malaysian Community Pharmacy Guild (MCPG) as well as the Kechara Soup Kitchen Society (KSK), to create a platform that provides accurate and factual information to the public.

In addition to information sharing, RB Malaysia contributed key essentials, specifically, over 400,000 bars of Dettol soap to the hospital frontliners and schools to enable them to continue practicing good hygiene, especially handwashing. The bar soaps have been delivered to public hospitals and schools over the past four months. RB Malaysia also contributed 100,000 units of three-ply face masks as support to the brave front-liners and students returning to school. 

By Ravi Saraogi, Co-founder and President of Asia Pacific, Uniphore

A contact centre is a central point from which all customer interactions across various channels are managed. Often, we think of a ‘contact centre’ as a physical office space filled with agents in cubicles, reading off a standard script. The idea of long wait times, high call volumes, and very little personalisation, all add to the perception that engaging with contact centres is an unpleasant experience

This scenario has since transformed for the better and many of these elements have evolved.  With the help of automation solutions, contact centres have radically enhanced the standards of customer service for good. Here are few things you probably did not know about today’s contact centres.